Every employee comes to counselling with a different story, challenge or reason for reaching out. As a national EAP provider, we’re backed by a broad specialist network, so we can take the call, understand what support is needed and connect your employee with the right person.
Support that matches the person
Our support network includes a broad range of expertise including: counsellors, psychologists, psychotherapists, sexologists, mediators, career coaches, child and adolescent clinicians, financial counsellors, education facilitators, trauma specialists, and more.
No locked-in contracts
Our fees and services are charged by usage only, so you can pay-as-you-go rather than being locked into a contract.
Immediate national coverage with rapid support available
We’re renowned for our highly experienced Critical Incident Response Team, which can be deployed anywhere in Australia within hours of being notified.
Immediate availability & 24 / 7 Emergency & Crisis Line
Your employees can engage with us at a time and place that suits them right now. We also have a 24/7 Emergency & Crisis Line available for all employees to enable them to talk to one of our team when they need it most and at any time of day.
Digital self-help portal in Lifeskills Plus
A one-stop shop for all your Mental Health resources straight from your phone.
Our team understands that time is limited and trust is earned. Every counselling plan is designed for impact, clarity and long-term value.
A National EAP Partner, Wherever Your People Are
Offering EAP services Australia-wide, we support organisations with employees in capital cities, regional locations and remote workplaces.
We can work with organisations that have:
- Office-based teams
- Remote or regional employees
- Rostered workforces
- Employees who regularly work away from home
- Teams across multiple locations
We tailor each employee assistance program in Australia around your organisation. That means getting to know your workplace culture, your workforce and the challenges your employees may be facing, rather than applying a cookie-cutter approach.
For organisations with rostered or remote teams, FIFO counselling can be offered on its own or as part of a broader EAP program, with support delivered around the realities of working away from home.
What is an Employee Assistance Program?
Employee Assistance Programs (EAP) aim to ensure that all Australian workers are supported and provided with preventive and proactive interventions for the early detection, identification and/or resolution of both work and personal problems that may adversely affect performance and wellbeing.
As part of EAP counselling services, the employer will offer staff members several counselling sessions at no expense to the employee. This includes access to workplace counselling services designed to address various employee needs.
How does EAP confidentiality work?
Due to regulated and legislated confidentiality policies and protocols, all appointments made through an EAP are 100% confidential. EAP providers cannot disclose any information to the employer, ensuring that any employee seeking counselling does not feel they are jeopardising their future within the organisation.
Benefits of EAP Counselling Services
Our EAP counselling services give employees access to professional support while helping organisations build a broader approach to workplace wellbeing, engagement and retention.
Our EAP Counselling Services
As a national EAP provider, we support employees, managers and organisations across a range of personal, workplace and critical situations.
One-on-one counselling for your employees and their immediate family (in person, video or phone). Individual therapy sessions take place with the finest Clinicians across Australia who will work with you to bring a positive change in your life and in those around you.
Support is available for all employees to enable them to talk to one of our clinicians when they need it most and at any time of day or night, 365 days a year.
Our highly trained response team is available for immediate deployment and will be on-site within hours of an incident occurring, with the required resources to execute and deliver a seamless and professional outcome in your time of crisis.
A process that will help you to know and understand yourself and the world of work to make career, educational and life decisions.
A workshop for new entrants to FIFO exploring the impact of FIFO lifestyle on the whole family, breaking down the positives and the negatives and how to navigate this unique working environment to create a healthy life balance
A psychological assessment of an employee whenever there is an objective and reasonable basis for believing that the employee may be unable to safely and/or effectively perform their duties due to a psychological condition or impairment.
Lifeskills Plus + (online portal for self-help learning and resources)
A one stop self-help portal accessed straight from your phone which houses podcasts, videos and reading material covering all facets of mental health to both support and promote self-care and wellbeing for all employees.
Access for Managers & Supervisors to solution focused sessions for strategies, guidance and support to deal with issues relating to their role as leaders, conducted confidentially with clinicians who hold broad people management experience.
A process to resolve a dispute and reach an agreement that satisfies all parties involved facilitated by a third party and since conflict is an essential part of being human, effective conflict resolution is not designed to avoid disagreements.
Customised assessment and reports conducted by suitably qualified clinicians as requested by the client, their legal representative and/or case worker when full consent to release confidential information is held.
A whistleblower is someone (who may remain anonymous) with inside knowledge of an organisation who reports misconduct, dishonest or illegal activity that may have occurred within that organisation. There must be reasonable basis that the company, or certain related companies, their officers or employees have committed misconduct, breached laws or acted improperly.
Intensive workplace coaching programme to address identifiable performance gaps to achieve specific goals determined by the employer within the referral. It provides insights into the employee’s workplace conduct or behaviours which may be negatively impacting their work performance.
All individually customised and tailored to the specific requirements of the employer conducted either at the workplace, our Training Centre in Victoria Park or Online.
Supporting FIFO and Remote Workforces Across Australia
Strong relationships and stable home lives play a key role in whether workers continue in the FIFO model. When family dynamics break down, absenteeism and attrition often follow.
We offer FIFO counselling that helps employees and their partners communicate effectively, manage stress and build resilience as a unit. Services are structured to fit within rosters and delivered in person, by phone or over video.
By helping workers stabilise their home life, your organisation protects workforce continuity and supports long-term commitment.
Enquire About EAP Services for Your Organisation
Every organisation works differently, so we’ll take the time to understand your workforce, what support you’re looking for and how an EAP Program can be adapted to fit within your business or organisation.
Enquire here and our General Manager, Mary Worthington, will be in touch with further details and to discuss your requirements.