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Comprehensive Critical Incident Management, Planning, and Response Services

Need pre-incident planning advice and resources and/or access to a fully trained Critical Incident Response Team that can be deployed anywhere in Australia right now?

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When things go wrong, the health, safety and mental well-being of your people should be the number one priority. That’s why our team at Lifeskills Australia can provide both critical incident management planning and critical incident response.

Having a Critical Incident Management Plan in your business is so important as it is a systematised approach to planning and implementing an immediate and long-term response to a critical incident that includes policies, standards and procedures. A robust plan should be incorporated.

  • Site-specific risk identification and mitigation
  • Delegated roles and responsibilities to be undertaken by nominated employees before, during and after an emergency.
  • Emergency preparedness, which includes well-rehearsed response procedures that are understood by all employees.
  • Recovery

During an incident, you may be faced with many issues happening at the same time which all need to be managed. Our critical incident management planning professionals will work closely with you to create a customised plan that will allow you to manage unprecedented incidents confidently.

To further support your team, explore our workplace counselling services, designed to address employee well-being and provide guidance during challenging times.

That’s why, when push comes to shove, we’re there for you 24 / 7.

Key Benefits of Critical Incident Response Services

Early engagement of our Critical Incident Response Team can effectively help your employees recover from a traumatic event. Providing them with the right kind of counselling as soon as possible post-event can save them from further damage to their mental health.

To address these critical needs, our stress and anxiety counselling services are specifically designed to support employees facing emotional challenges after traumatic incidents. Here’s how deployment of our Critical Incident Response Team will be beneficial:

Events like death, serious injury or a traumatic event can cause major trauma and acting on it at the right time can save employees from years of stress and anxiety with post-traumatic stress disorder (PTSD).

Demonstrating that you have access to an on-call critical response team can also help your organisation comply with OSHA regulatory requirements which are applicable to business with 10 or more employees.

Our Critical Incident Response Team are trained mental health professionals who will assist you assess the risk of danger and determine what kind of support the employees involved need.

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Why a Critical Incident Management Plan Is Essential for Your Business

Increases the well-being of your employees and the public.

Critical incident management planning (including testing and updating) yields better-optimised incident response solutions. Those solutions, in turn, drive better response outcomes, including better financial outcomes. An Oxford Executive Research Centre study from the early 2000s, for instance, showed that the publicly traded companies that were able to execute their disaster recovery plans reduced the initial negative capital impact of a crisis by over 60%.  On the other hand, those unable to execute plans had initial losses equivalent to 11% of their capitalisation and average stock price losses of almost 15%. Crisis management planning also helps organisations improve the well-being of employees and the safety of the public at large. If you were sitting on a stockpile of hazardous materials, for instance, it would simply be foolhardy not to prepare a contingency plan for an accidental leak or contamination. 

Helps identify threats early.

One of the more salient benefits of critical incident management planning is how the risk assessment and threat intelligence processes contribute to the development of a culture of organisational resilience, by unearthing where threats lie before an incident occurs. In other words, critical incident management scenario planning isn’t only about being better equipped to effectively respond to specific incidents. Developing a critical incident management scenario plan also helps teams identify potential threats as they plan and game out the tasks, communications and information needed to deal with those threats.

Protects your Company from legal exposure:

crisis management planning is that it can help firms mitigate potential legal exposure in the case of a crisis – direct exposure to the organization as well as to its senior stakeholders. In certain industries, planning is often mandated. Forgoing mandatory planning requirements opens organizations in those industries to the threat of fines and penalties.

Additionally, addressing mental health concerns during a crisis is vital. Our depression counselling services can provide essential support to employees, ensuring they receive the help they need to cope with the emotional aftermath of a crisis, further protecting your organization’s well-being.

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Limits impact and helps maintain business continuity

It’s not uncommon that a crisis will shut down operations – if only for a few hours, even those few short hours entail revenue loss, with adverse effects on business continuity. So, without proper business continuity management and planning solutions, those few hours might stretch out into days, maybe even weeks.  Effective crisis management planning, on the other hand, can help minimise downtime, which increases productivity and revenue. 

Early engagement of our Critical Incident Response Team can effectively help your employees recover from a traumatic event, providing them with the right kind of counselling as soon as possible post event can save them from further damage to their mental health. Here’s how deployment of our Critical Incident Response Team will be beneficial.

Maintains your reputation

A final incentive to ensure you have a Critical Incident Management Plan in your business is the avoidance of significant reputational damage. Your stakeholders (including regulators and government departments) might be forgiving if an organisation is hit by a major crisis for which it was prepared, but less likely to be so if that company failed to have a response plan for a likely scenario, e.g., natural disaster, security breach or other information security crisis. 

Types of Critical Incident Management and Response Services

With proactive measures in place and dealt with at the right time, critical incidents can be handled effectively. That’s why Lifeskills Australia has professionals in the team who know how to prepare for an event, respond to an event and support you to recover from an event and can assist you with:

To address these critical needs, our stress and anxiety counselling services are specifically designed to support employees facing emotional challenges after traumatic incidents. Here’s how deployment of our Critical Incident Response Team will be beneficial:

Preparation of a comprehensive Critical Incident Management Plan (Framework, Management & Communications)

Deployment of an onsite team of Clinicians

Group Debriefs for grief, loss, trauma

24 / 7 Emergency Crisis Support

Post incident recovery planning

Post incident debriefs

Longer term support for impacted employees

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Your Critical Incident Management Plan and Resource Toolkit

Your Critical Incident Management Plan and Resources Pack will have 4 major components.

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Critical Incident Management Framework which sets out how you will manage critical incidents Critical Incident Management Framework which sets out how you will manage critical incidents.
Part A: Defines a critical incident
Part B: Outlines training and preparation
Part C: Outlines the process when a critical incident response is necessary
Part D: Describe the critical incident roles and responsibilities
Part E: Outline the operating cycle for managing incidents
Part F: Outlines post-incident actions and evaluation

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Critical Incident Management Plan which acts as a user guide for your business providing you with Incident Response Plans and the templates, checklists and tools in an easy-to-access format to guide the Critical Incident Management Team through a critical incident.

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Critical Incident Communications Plan which will assist your business prepare, respond and manage the dissemination of communication during a critical incident. The Critical Incident Communications Plan provides the communications team and/or communications coordinator/nominated representative with practical templates, checklists and tools to manage both internal and external communication strategies during a critical incident.

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Resources Pack of support tools for managers and supervisors, handouts and risk assessment documents and aids for non-critical emotional crises.

Critical Incident Management Planning is extremely important for all organisations and businesses (of any size) because without it any number of potentially harmful scenarios can occur, ensuring that you can mitigate any effects these unplanned events have on your business is vital to your success.

How We Deliver Critical Incident Training and Management Services

Immediate Response

Our Critical Incident Response Team are available for immediate deployment and will be onsite within hours of an incident occurring with the required resources to execute and deliver a seamless and professional response to your event.

Full Support

For all critical incidents, Lifeskills Australia takes an “arms around all” approach and will ensure all those exposed, impacted or involved in the event including the wider community will be supported.

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Tailored Solution

Your input is vital as a plan only works if it fits with your organisation’s approach, this is what to expect when you engage our Critical Incident Management Planning services:

  • Completion of a Critical Incident Management Plan Preparation Company Checklist so we have a detailed understanding of the risk profile of your business.
  • Onsite Meeting 1 – Scope Meeting with all stakeholders
  • First draft of your Critical Incident Management Plan covering 4 key areas 1) Mitigation 2) Preparedness 3) Response 4) Recovery
  • Onsite Meeting 2 – Review/Rework Draft Critical Incident Management Plan with all stakeholders
  • Finalise Critical Incident Management Plan and Resources Pack
  • Onsite Meeting 3 – Critical Incident Management Training & Rollout to Team
  • Critical Incident Management Plan digitally housed by Lifeskills Australia to ensure all documents and inclusions are maintained and updated on a quarterly basis.

Make An Enquiry

If you’re in need of a Critical Incident Management Plan or would like to partner with a Critical Incident Response Team for your business then enquire here and our Director, Lee Pagana or our General Manager, Mary Worthington, will be in touch with further details and to discuss your requirements.

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Why Choose LifeSkills Australia

Lifeskills Australia is always on alert in case of a natural disaster or an internal critical event at your workplace. We can partner immediately with your organisation to create your customised Critical Incident Management Plan to enable you to pro-actively resolve hazards before a tragic or costly incident occurs and/or give you access to our first-class Critical Incident Response Team.

We are deployed to incidents when our competitors are unavailable or too slow to respond.

Our team are expertly trained by the former head of Acute Trauma at Notre Dame University and head psychologist for WA Police Force.

30+ years of experience in Critical Incident Response.

Seamless execution and delivery from first alert to final debrief with executive team, testimonials available to proof point.

Our Critical Incident Services are available to all businesses irrespective of whether we are your EAP partner or not.

Provision of Post Incident Actions and Evaluation Report.

Post-incident care is available for employees returning to work after the incident.

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